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      Job Title

      Program Coordinator

      Department: Programs

      Reports to: Director of Programs

      Effective Date: ASAP

      Status/Salary Range: $40,000 - $50,000

      Job Summary

      Job Summary:
      The Program Coordinator will manage customer service inquiries for all customer programs,
      support management, and team members as needed. The Program Coordinator will work
      closely with the eCommerce Account Management and Warehouse teams to understand all
      customer program policies to effectively respond to customer inquiries to reach a quick and
      satisfactory resolution. They will support the 3PL Specialist with overflow work, including but
      not limited to inventory reporting, SKU creation, and inventory returns. The Program
      Coordinator will assist the Director of Programs and Sales Team with program creation and
      process management.

      The Program Coordinator must interface well with all internal Brandito teams to create
      profitable solutions and good feelings. Leading by example, their actions and decisions
      encourage those who work with them to be dedicated to our vision, mission, and values.

      • Respond to all customer service inquiries using a ticketing system that meets all client and
      company response KPIs.
      • Work effectively with all internal teams to create a positive client experience
      • Assist management and team members with monthly reporting requirements for internal
      departments and client
      • Assist team members with overflow work which may include responding to customer
      inquiries for programs outside of core responsibilities, SKU creation, inventory updates,
      and product returns.
      • Assist management and team members with processes for customer programs, including,
      but not limited to, eCommerce setup, product virtuals and inventory management.

      Primary Interactions:
      • Personal, phone, and email contact with clients, partners and end users
      • Personal, phone, and email interaction with fellow team members including, but not limited
      to, the sales team, the warehouse team, the operations and accounting team.

      Knowledge, Skills and Abilities:
      • Excellent ability to communicate effectively and build relationships
      • Comfort using technology on a daily basis
      • Excellent ability to manage multiple projects at a time while paying strict attention to detail
      • Excellent ability to prioritize tasks
      • Professional verbal and written communication
      • Self-motivated and able to thrive in a result-driven environment
      • Critical thinking and problem solving skills
      • Dedicated team player
      • Ability to stand, kneel, bend at knees and squat through the day
      • Main attributes are an attention to detail, positive attitude and strong desire to succeed

      • 2+ years customer service experience
      • Willingness to undergo a background assessment
      Physical Requirements:
      • Able to sit at a desk comfortably, while working on a computer, for extended periods of
      • Able to stand, kneel, bend at knees and squat throughout the day
      • Able to carry up to 20lbs


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