E-Commerce Account Manager (Hybrid) – Where SWAG Meets Strategy Online
At BRANDITO, we’re all about making the client experience seamless, strategic, and—most importantly—memorable. As an E-Commerce Account Manager (EAM), you’ll take the lead in building and optimizing our Advanced Company Stores for a dedicated group of accounts. From product curation to site refreshes and inventory management, you’ll own the end-to-end experience and be the go-to expert for everything e-comm.
You’ll collaborate closely with Sales, Operations, and our supplier partners to deliver creative, well-executed store programs that meet client needs and exceed expectations. This is a role for someone who loves blending tech-savvy thinking with client-focused service—and yes, there’s plenty of SWAG involved.
What You’ll Be Doing:
- Client Relationship Builder: Build strong, trusted relationships with your clients and act as their main point of contact for all things related to their online store.
- Cross-Functional Collaborator: Work closely with all internal teams to create a seamless client experience from start to finish.
- Store Strategist: Lead quarterly site refreshes with a strategic focus on optimizing layout, navigation, and product assortment to boost engagement and sales—while ensuring full compliance with contract requirements and service-level agreements.
- SWAG Curator: Select and manage inventory that reflects client needs and current trends, maintaining stock levels and reordering when necessary.
- Insight Provider: Deliver weekly, monthly, and quarterly reports to clients and internal teams with clear performance insights.
- Marketing Partner: Collaborate with clients on communication and promotional strategies that increase traffic and drive engagement.
- Customer Service Pro: Own the resolution of all store-related inquiries with speed, accuracy, and a can-do attitude.
- Program Supporter: Support additional programs such as Redemption, Pop-Up, and 3PL Stores, as needed.
- Team Player: Provide coverage for other Account Managers when needed, and contribute to a culture of collaboration and shared success.
Why You’ll Love It Here:
- Creative Meets Operational: You’ll combine creativity, client strategy, and process management in one dynamic role.
- Work Your Way: Enjoy the flexibility of our hybrid model while staying connected to our Cincinnati team and culture.
- Always in the Know: Get early access to the latest and greatest in SWAG as you plan store assortments and launches.
- Collaborative Culture: You’ll work alongside a supportive team that values communication, creativity, and client impact.
What You Bring to the Table:
- Stellar organizational skills and attention to detail—you thrive managing moving pieces.
- Exceptional communication skills—you know how to connect with clients, vendors, and internal teams.
- Self-motivated and driven to succeed in a fast-paced, results-driven environment.
- Ability to juggle multiple projects without sacrificing quality or focus.
- Forward-thinking and solutions-oriented with a proactive mindset.
What Helps You Shine in This Role:
- Previous experience in account management or e-commerce is a major plus.
- Strong understanding of Microsoft Office Suite and general PC-based tools.
- Willingness to undergo a background assessment.
Physical Requirements:
- Able to sit comfortably at a desk and work at a computer for extended periods.
This opening is for our Cincinnati, OH office.
Join the Team! Ready to join a company that’s as passionate about people as it is about SWAG? At BRANDITO, we combine fun with functionality, creativity with strategy, and relationships with results. We can’t wait to meet you!
BRANDITO LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At BRANDITO LLC, we believe that a diverse and inclusive workplace fosters innovation, creativity, and collaboration. We actively encourage candidates from all backgrounds to apply for our positions.
