Shipping Terms and Conditions

Shipping and Delivery Times  

• All orders are processed within two business days from the date of payment confirmation unless otherwise specified. Orders are not shipped or delivered on weekends or holidays.  
• Estimated delivery times vary depending on the shipping method selected at checkout. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier disruptions.  
• BRANDITO’s default shipping methods are Ground and Home Delivery unless otherwise specified at checkout. BRANDITO will provide our best effort to meet delivery deadlines, but we cannot guarantee a delivery date. We are not responsible for missed delivery dates if a specific shipping method is selected at checkout. 
• Please note that shipments delayed due to a National Service Disruption are not eligible for a refund or credit under the Money-Back Guarantee policy, per the Carrier Service Guide.  

Shipping Methods and Carriers  

• We offer various shipping options at checkout. Once the order is shipped, tracking information will be provided via email.   
• We are not responsible for delays caused by the shipping carrier or incorrect delivery addresses provided by the customer.  
• BRANDITO reserves the right to insure shipments exceeding a dollar amount deemed high value at BRANDITO’s discretion. BRANDITO will also insure shipments at the customer’s request. These fees will be added to the final shipping costs.  

Shipping Rates and Charges  

• Shipping rates are calculated based on weight, dimensions, destination, and shipping method chosen. Rates will be displayed at checkout.  
• BRANDITO’s policy is to ship all goods, both incoming and outgoing, on BRANDITO’s carrier accounts. All shipping fees will be billed to the customer.   
• Shipping fees will be included on the invoice with the products or project it is associated with. If the shipping fees are associated with an ongoing monthly service, they will be billed monthly or bi-monthly.   
• Additional administrative fees may apply if BRANDITO ships on a customer account. If BRANDITO ships on a customer account, any customer service requests related to that shipment will be the customer’s responsibility.  
• BRANDITO is not responsible for carrier-initiated surcharges associated with services performed for a customer. These fees are the responsibility of the customer. Please note that these fees are often billed in the next billing cycle and will be included on a monthly customer invoice in the month that BRANDITO receives them.  
• International shipments may be subject to additional duties, taxes, or customs fees, which are the customer’s responsibility. BRANDITO may not have all final international fees at checkout, so any additional shipping fees will be billed to the customer. 

Delivery Address Accuracy  

• Customers are responsible for providing accurate shipping information. Any costs incurred due to incorrect addresses, including additional shipping fees, will be billed to the customer.  
• BRANDITO is not responsible for lost packages with proof of delivery. If the customer wants to send a new package, the customer is responsible for all fees associated with the new shipment, including the product, if applicable.   

Loss or Damage in Transit  

• We take the necessary precautions in packaging and shipping our products. In case of damage or loss during transit, please get in touch with us within seven (7) business days with photographs of the damage for claims processing.  
• We will work with the carrier to resolve the issue, but we are not responsible for loss or damage caused by the carrier.  

Order Tracking  

• Once the order is shipped, the customer will receive tracking information. The customer is responsible for tracking their shipment and receiving their package.  
• If a customer account is used, BRANDITO will not have access to customer service issues related to a shipment. This responsibility will fall on the customer.   

Returns and Refunds for Shipping Errors  

• If we make an error, such as shipping the wrong product to an incorrect address, we will cover the return shipping fees. Please notify us within seven (7) business days of receipt to resolve any issues.  
• If a shipping error occurs at the customer’s fault, the customer will be billed shipping fees associated with the return and any new shipments.   

International Shipping  

• We offer international shipping to select countries. The customer is responsible for all customs duties, taxes, and fees associated with the shipment. BRANDITO will prepay these duties and fees at the time of shipment.   
• Additional processing fees may apply to international shipments and will be billed to the customer.  
• BRANDITO reserves the right to restrict shipments to certain countries.   
• Customs clearance procedures may cause delays beyond our estimated delivery time and may be out of our control. BRANDITO will do everything commercially possible to avoid customs delays, but we cannot guarantee delivery dates.   
• If customs delays occur due to a BRANDITO error, BRANDITO will work with all parties to resolve the issue.   
• If the error is due to inadequate information provided by the customer, the customer is responsible for resolving the customs issue. In this case, the customer will be responsible for all fees, including return fees, if the package is not delivered.  This may result in package destruction or abandonment. 
• BRANDITO is not responsible for lost packages with proof of delivery, including a signature. If the customer wants to send a new package, the customer is responsible for all fees associated with the new shipment, including the product, if applicable. 
• Certain items are prohibited from shipping overseas. The list of prohibited items changes with updates to regulations. BRANDITO reserves the right to refuse to ship specific items.  
• Due to ever-changing tariffs and import restrictions, BRANDITO reserves the right to refuse shipment of items at any time due to regulatory issues and updates. 
• Regulations surrounding international shipping and items imported into certain countries are fluid and often changing. Based on these changing regulations, BRANDITO reserves the right to refuse shipping to any country. 
• Packages shipped to Central and South America may require an on-site broker to accept the package. The on-site broker will be the responsibility of the client to hire. 

Changes and Cancellations  

• Orders cannot be modified or canceled once they have been processed. For any changes or cancellation requests before shipping, please contact our customer service team promptly, but understand that these changes are not guaranteed. 
• BRANDITO is not responsible for carrier delays. This includes delays associated with weather.